faulty damaged and missing items
Help! Something was missing from my order?
Please get in touch with us within 14 days of receiving your order, and let us know what was missing and we’ll send out the missing product to you.
I received an incorrect item - can you replace it?
If you’ve received an incorrect item e.g. the wrong size, then please let us know within 14 days of receiving your order, and we’ll arrange to send out the correct size. If we need you to return the incorrect item, we’ll cover the cost return postage.
I received a damaged or faulty item - what should I do?
If your item arrived damaged or is in any way faulty, please let us know within 14 days of receiving it.
We'll need to know your order number (from your delivery note) the fault/damage and preferably a photo of the product. If the item is out of stock, we’ll offer a refund or if you’re happy to wait, we’ll send out the replacement as soon as we can. If we need you to return the faulty item then we’ll cover the cost of the return postage.
Please note, only logged in users may submit questions