organic & ethical goods since 1996 | free shipping over £80
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Postage and packaging for mainland UK (excluding Highlands & Islands) are £4.50 for all orders under £80 and free for orders over £80.

Highlands & Islands, Channel Islands and Northern Ireland – postage and packaging for orders under 5kg is £4.50 , over 5kg are £19.90 (courier only), and free for orders over £180.

Delivery Instructions

If you think you may be out, please nominate a Safeplace where the courier can leave your delivery. If this is not possible, couriers may leave your order in a place that they deem to be safe. Alternatively, your order will be left with a neighbour or will be returned to the relevant depot. In these circumstances, the courier will leave a card informing you of the whereabouts of your parcel.

Heavy items, such as beds, slats and mattresses, will incur a Heavy Item Delivery Charge, which will be notified to you as soon as possible after your order is placed, and not later than the point at which you may still cancel the order, i.e. before you are charged for the item.

The Heavy Item Delivery Charge is shown on the description of the products to which it applies.

Shipments to the EU

There will be no VAT applied to our products when ordering. However, you most likely will have to pay import VAT (at whatever your national rate). If you are VAT registered, you can claim back this VAT charge.

The import VAT will need to be paid before the couriers deliver to you, so please ensure you enter the correct email address when checking out. The couriers will handle this and send the link through to you outlining how to pay.

You may find that you are also charged a small import fee. However, it is not clear if all countries will be applying this fee.

Please note that currently, shipments between the EU and the UK are taking a bit longer. So please allow more time for your order to arrive.

International Shipping

We are very happy to send orders to all worldwide destinations, and have regular courier services to the United States, Canada, Asia, and Australia.

Shipping costs and options are dependent on the total weight and volume of your order and the final destination. When you start placing an order on our website, the shipping costs will be shown prior to you committing to your order.

All you need to do is add items to the shopping basket, then view your shopping basket and there’s a button to easily change the delivery country to see your available shipping options.

Why not have a go…shipping is probably less expensive than you think.

Please note that we do not ship mattresses and bed frames outside of Europe.

Orders going outside the EU are generally not subject to UK VAT on despatch. However, they may attract import taxes upon receipt of the order.

Express Handling

For an additional £6 (on top of p&p if applicable), we offer an Express Handling Service for both mainland UK and overseas orders that are received by 11am GMT (Mon-Fri) and can be sent out the same day by either 1st class post or 24hr carrier (neither guarantee next day delivery). Express orders received after 11am GMT will be despatched the next business day.

Greenfibres Ltd is registered in the UK. Company reg. no. 2892399, reg. address: 30 Fore Street, Totnes, TQ9 5RP. VAT number 685 3081 19.

Legal Statement

Prices are correct at the time of going to print / online but are subject to change without notice. Prices include VAT where applicable. We reserve the right to change the designs and details of items featured in the catalogue or in this web site. We have made every effort to ensure that items are shown accurately, however, please understand that there might be slight variations in colour or texture, and that items may undergo slight alterations after information has been published.

Discounts, where offered, are conditional on availability and in the event of a discounted item not being available, are not transferable to non-discounted items. Discounts are not accumulative: only one discount may be applied for any one item.

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