privacy policy

Greenfibres website privacy policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

What information do we collect?

We may collect, store and use the following kinds of personal data:

(a) information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views;

(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;

(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;

(e) any other information that you choose to send to us; and

(f) information that you provide in the process of ordering goods or services from us.

Cookies

We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may send a cookie which may be stored on by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes. We may also use that information to recognise your computer when you visit our website, and to personalise our website for you.

Most browsers allow you to refuse to accept cookies. This will, however, have a negative impact upon the usability of many websites, including this one.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website.

Google will store this information. Google's privacy policy is available at:

http://www.google.com/privacypolicy.html.

Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) administer the website;

(b) improve your browsing experience by personalising the website;

(d) send you goods purchased via the website, and supply to you services purchased via the website;

(e) send statements and invoices to you, and collect payments from you;

(f) send you general (non-marketing) commercial communications;

(g) send you email notifications which you have specifically requested;

(h) send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications to be sent by emailing us at mail@greenfibres.com);

(i) provide us with statistical information about our users;

(j) deal with enquiries and complaints made by or about you relating to the website;

We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.

Other disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

Except as provided in this privacy policy, we will not provide your information to third parties.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure servers. All electronic transactions you make to or receive from us will be encrypted.

Of course, data transmission over the internet is inherently insecure and we cannot guarantee the security of data sent over the internet, but we promise you we take our responsibility to keep your data safe very seriously.

Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

We may also notify you of changes to our privacy policy by email.

Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).

You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)

Third party websites

The website may contain links to other websites. We are not responsible for the privacy policies or practices of third-party websites.

How we handle your payments

Greenfibres does not store any card details. Greenfibres integrates with Braintree, a payment processor owned by PayPal, which uses robust security measures and follows strict privacy regulations to protect payment data. They employ encryption, secure storage, and data minimization practices to safeguard your information. Braintree's privacy policy outlines how they collect, use, and share your personal data, with a focus on protecting your privacy and ensuring compliance with data protection laws.

Here's a more detailed look at Braintree's payment privacy policy:

Data Collection and Use:

Personal Data

Braintree collects personal data necessary for processing payments, such as your name, address, payment card details, and email address.

Data Minimization

Braintree only collects and stores the data needed to facilitate transactions and comply with legal obligations.

Data Security

Braintree employs encryption (multiple encryption keys with split knowledge and dual control) and secure storage to protect your data.

Sharing of Data

Third-Party Service Providers: Braintree may share your personal data with third-party service providers who assist with payment processing, fraud prevention, or other related services. These providers are also bound by confidentiality agreements.

Compliance with Legal Obligations: Braintree may share data with law enforcement or regulatory bodies as required by law or court order.

No Selling of Data: Braintree does not sell your personal data.

Data Protection Practices:

PCI DSS Compliance:

Braintree is a Level 1 Payment Card Industry Data Security Standard (PCI DSS) compliant provider, meaning they adhere to the highest industry standards for data security.

Braintree partners with Security Metrics, a Qualified Security Assessor, to assist merchants with PCI DSS (Payment Card Industry Data Security Standard) compliance validation. Greenfibres is also required to complete an annual self-assessment questionnaire to ensure ongoing PCI compliance.

Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to mail@greenfibres.com or by post to 1 Malt Mill, Totnes, Devon, TQ9 5NH.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name	Cookie Description
FORM_KEY	Stores randomly generated key used to prevent forged requests.
PHPSESSID	Your session ID on the server.
GUEST-VIEW	Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history, if you have asked for this.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT	Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS	Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION	Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY	Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION	Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE	Facilitates translation of content to other languages.