terms and conditions
Greenfibres Terms and Conditions for the Sale of Goods
These terms and conditions apply to the use of this website, and by accessing this website and/or by placing an order through it you agree to be bound by these terms and conditions. If you do not agree to be bound by these terms and conditions, then do not use this website.
Before you order, if you have any questions regarding our terms and conditions, please contact us by email at hello@greenfibres.com or calling us on 01803 868001
Definitions and interpretation
In this agreement "we" means Greenfibres and "us" and "our" shall be construed accordingly; and "you" means the relevant customer or potential customer as the case may be and "your" shall be construed accordingly.
In this agreement, the following definitions shall apply:
"First acknowledgement" means the initial automatic email acknowledgment which we will send to you after receiving your order;
"Intellectual Property Rights" means all intellectual property rights wherever in the world arising, whether registered or unregistered (and including any application or right of application), including copyright, moral rights, performers' rights, performers' moral rights, know-how, confidential information, trade secrets, business names and domain names, trade marks, patents, petty patents, utility models, design rights, database rights and all rights in the nature of unfair competition rights or rights to sue for passing off;
"Order" means your order for products made via the website;
"Products" means goods which may be purchased by you from the website;
"Second acknowledgement" means the email acknowledgment which we will send to you (where appropriate) confirming acceptance of your order; and
"Website" means the website at greenfibres.com, or any related or successor site operated by us, including but not limited to: greenfibres.co.uk and organic-bedding.co.uk
This agreement
The advertising of products on the website constitutes an "invitation to treat"; and your order for products constitutes a contractual offer. No contract comes into force between you and us unless and until we accept your order.
In order to enter into this agreement with us, you will need to take the following steps:
(i) you must add any of the products you wish to purchase to your shopping cart;
(ii) if you are a new customer, you are invited to create an account with us and log in; if you are an existing customer, you should login;
(iii) you should confirm your order
(iv) you will be transferred to the payment processor, which will handle your payment;
(v) we will then send you the first acknowledgment email; and,
(vi) Once we have checked whether we are able to meet your order, we will either send you the second acknowledgement (at which point this agreement will become a binding contract) or we will confirm by email that we are unable to meet your order.
Please note that we will not file a copy of this agreement. We may update the version of this agreement on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of this agreement for your records.
The only language in which we offer this agreement is English.
Before you place your order, you will have the opportunity of identifying whether you have made any input errors. You may correct any input errors before placing your order.
About us
Our name is Greenfibres Ltd. Our trading address is 1 Malt Mill, Totnes, Devon, TQ9 5NH. Our company registration number is 02892399 Our email address is hello@greenfibres.com Our telephone number is (+44) (0) 1803 868001 Our VAT number is 685 3081 19
The products
'Products' refers to all products currently displayed for sale on our web site.
Price and payment
Prices for products are quoted on the website. The website contains a large number of products and it is always possible that some of the products listed on the website may be incorrectly priced. We will verify prices as part of our sale procedures so that a product's correct price will be stated by the second acknowledgement stage, at the latest. We will endeavour to ensure that incorrect prices are corrected as soon as possible after notification.
In addition to the price of the products, you may have to pay a delivery charge, which will be as stated when you pay for the product.
You must make payment before products are dispatched. We may withhold the products and/or terminate this agreement if the price is not received from you in full, on time, in cleared funds.
The prices on the website include any VAT (when applicable).
Payment for all products must be made by any method detailed on the website.
Prices for products are liable to change at any time, but changes will not affect agreements which have come into force.
Delivery
We will arrange for the products to be delivered to the address for delivery indicated in your order.
We will use reasonable endeavours to deliver products on or before the date for delivery set out in our second acknowledgement or, if no date is given, within 14 days of the date of our second acknowledgement. We cannot guarantee delivery by the relevant date. We guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 30 days of the later, of either receipt of payment or the date of our second acknowledgement.
Heavy products such as mattresses, will incur a heavy item delivery charge, which will be notified to you as soon as possible after your order is placed, and not later than the point at which you may still cancel the order, i.e. before you are charged for the product. The heavy item delivery charge is shown on the description of the products to which it applies.
Risk and title
The products will be at your risk from the time of delivery. Ownership of the products will only pass to you after we receive full payment of all sums due in respect of the products (including delivery charges).
Consumer rights
You may cancel this agreement at any time within 30 days after the day you received the second acknowledgement (subject to the limitations set out in these terms and conditions).
If you cancel this agreement on this basis, you must inform us in writing and return the products to us immediately, in perfect saleable condition. Products returned by you within the 30 day period referred to above will be refunded in full (excluding the cost of sending the products to you). You will be responsible for paying the cost of returning the product to us.
If you cancel this agreement on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.
Defective products
Products returned by you because of a genuine and substantial defect will, at our discretion, be repaired or replaced, or if a satisfactory repair is not possible and an acceptable replacement is not available, the purchase price will be refunded in full, including the cost of sending the products to you and the cost of returning the products to us. Alternatively, if we and you agree, we may supply you with a substitute product.
Cancellations
If you cancel this agreement and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event; within 30 days of the day we received your notice of cancellation.
We reserve the right to cancel any products ordered, based on stock availability.
Returns
If you are not completely satisfied with the products then you can return them to us for a refund. To be eligible for a refund, the products must be unused, unworn and unwashed, with any original packaging and, in their original condition within 30 days of you receiving the order. You should enclose the delivery note which details your order, highlighting the product(s) that you are returning. If you do not have your delivery note, you must include written confirmation of the products that you are returning, with your order number, name, address and a phone number or email address so we can contact you if we have any questions regarding your return.
We will process your return within 10 days of receiving the products, and if they meet these terms we will issue a refund using the same payment method that you used to purchase the products. If your products do not meet our terms, then we will not issue a refund, and we will contact you to arrange to return the products to you.
We do not offer exchanges on products. If you would like further products you should place a new order.
For hygiene reasons we do not accept returns of underwear, (by which we mean knickers, briefs, boxers and hipsters, long johns and tights), skincare and cleaning products unless faulty.
You are responsible for the return costs of the products. You are also responsible for ensuring the products reach us, we cannot issue refunds if the products do not reach us. You may wish to use a tracked or insured service when returning products. We do not refund the initial delivery costs on products.
Mattresses incur a heavy product pick-up charge of £80 (UK mainland - other areas by quotation).
Warranties
We warrant you that any product you purchase through the website will be of satisfactory quality.
You warrant to us that: you have full authority, power and capacity to enter into this agreement and that all necessary actions have been taken to enable you to lawfully enter into this agreement; you are legally capable of entering into binding contracts; you are at least 18 years old; the information provided in the order is accurate; and you will be able to accept delivery of the products as contemplated in this agreement.
Subject to the warranties set out in above, to the maximum extent permitted by applicable law we disclaim all warranties with respect to the products, whether express or implied.
Limitations of liability
Nothing in this agreement shall limit or exclude your or our liability for: (i) death or personal injury caused by negligence; (ii) under section 12 of the Sale of Goods Act 1979, section 2 of the Supply of Goods and Services Act 1982, or section 2(3) of the Consumer Protection Act 1987; (iii) for fraud or fraudulent misrepresentation; or (iv) for any matter for which it would be illegal for to limit or exclude, or attempt to limit or exclude, liability.
Subject to this: (i) our liability in connection with any product purchased through our site is strictly limited to the higher of the purchase price of the relevant product and the replacement cost of the relevant product; (ii) we accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable; and (iii) we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this agreement caused by events outside our reasonable control.
Sales and promotions
When you use an offer, you are deemed to have accepted our terms and conditions relating to that offer.
Unless the offer states otherwise, the offer can only be used once per customer, and is valid for single use only on one order. You cannot combine offers, promotions and discounts unless the offer specifically states that the offer can be used in conjunction with other offers.
Offers are only valid during the times stated on the offer terms and conditions, these are usually stated on marketing communications or within these terms and conditions.
When you use a discount or offer code on the website, such as a 10% off code or a free gift code, you must apply the code before completing your purchase. You are responsible for ensuring that the code has been applied before paying for the order. We do not retrospectively apply discount or offer codes after you have paid for the products in the form of refunds.
Discount codes do not apply to mattresses or gift vouchers. Discount codes only apply to full price products unless otherwise stated in the offer terms and conditions. Only one discount code can be used per order unless stated otherwise in the offer terms and conditions.
All offers are subject to available stock. We reserve the right to end any offer, discount or promotion before the advertised expiry date, or to extend the offer beyond the expiry date. Discounts do not apply to delivery charges unless specifically stated.
For multibuy offers, such as “3 for the price of 2”example, the free product will be the lowest price product.
Returning products purchased under promotions
Products that you purchase using a promotional code / discount / credit can only be refunded at the discounted value. For example, if a 10% discount is applied to the cart, then the value of the product being returned will be its regular price minus the 10% discount..
If you received a free gift as part of a promotion, either as a ‘free gift’ or a ‘3 for 2’ or ‘buy one get one free’ and you return the products for a refund, you must also return the free gift or free product(s). If you do not return the free gift or products, then the cost of the free gift or products will be deducted from the refund for the returned products.
For free-product offers with a qualifying spend, for example, 'spend £## to receive a free gift’, if the total value of the returns invalidates the offer you should return the free gift. If you do not return the free gift, we will deduct the free gift from the refund.
Vouchers, credit notes, and promotional discounts can only be used in conjunction with an order and cannot be refunded against cash.
Please note, this does not affect your legal rights under The Sale of Goods Act 1979, the Sale and Supply of Goods and Services Regulations 2002, and any other consumer laws that might apply to contracts. Our standard terms and privacy policy apply.
All offers sent out by email are valid for shopping online at www.greenfibres.com only.
General terms
Images of products on the website are for illustrative purposes; actual products may differ from such images.
As an API client, we also use YouTube videos on our website in accordance with the YouTube API Terms of Service: Terms of Service (youtube.com)
We will treat all your personal information that we collect in connection with your order in accordance with the terms of our Privacy Policy, which includes your consent to cookies being used on the Greenfibres website.
This agreement may only be varied by an instrument in writing signed by both you and us. We may revise these terms from time-to-time, but such revisions will not affect the terms of any agreement which we have entered into with you.
If any provision of this agreement is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of this agreement shall remain in full force and effect, and such invalid or unenforceable provisions or portion thereof shall be deemed omitted.
No waiver of any term, provision, or condition of this agreement, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that term, provision or condition or any other term, provision or condition of this agreement.
You may not assign, charge, sub-contract or otherwise transfer this agreement, or any of your rights or obligations arising under this agreement. Any attempt by you to do so shall be null and void. We may assign, charge, sub-contract or otherwise transfer this agreement, or any of our rights or obligations arising under this agreement, at any time – providing such action does not serve to reduce the guarantees benefiting you under this agreement.
This agreement is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree to any amendment, variation, waiver or settlement under this agreement is not subject to the consent of any person who is not a party to this agreement.
This agreement contains the complete agreement between the parties with respect to the subject matter hereof, and supersedes all prior or contemporaneous agreements or understandings, whether oral or written.
This agreement will be governed by and interpreted in accordance with the laws of England, and the English courts shall have exclusive jurisdiction with respect to any dispute arising under this agreement.